This place is top notch! Good, honest professionals with great customer service. For the past several years we have had all kinds of work done by them from oil changes to major mechanical service and the quality of their work never ceases to impress. More than once they had the repairs done on the same day! The drop box feature is very convenient. They give you an honest estimate and explain what is critical and what is not, doing only the jobs you agree to (integrity here). Everyone I have ever talked to is kind and respectful - be personally or on the phone. That is quite a combination to have in a business, so we keep going back every time our cars need to be serviced and recommend them any time we are asked.
So....my car has been here twice in the past three months...but for two different reasons. Each time I have been here, I have been treated with courtesy and professionalism. Hopefully I don't have to bring my car back...but if I do, I know that my vehicle is in excellent hands.
Price isn't the cheapest, but you get what you pay for. Always had good service there.
Had my AC repaired about a month ago. It has worked fantastic since. Giving a well-deserved 5 stars. The Entire experience was pleasant, thorough and quick. Excellent pricing! Highly recommending!
These are the only mechanics in town that I trust. I'm sure there are others but after bad experiences, you stick with someone good when you find them. They give you a written estimate and...stick to it. Great work and fast too.
Extremely friendly and knowledgeable staff. Technicians are highly certified and we'll trained which makes resolving my car issues less of a hassle instead of having to pay for a guessing game.
Great people run this place.
Have used TOA several times before today. Always spot on and helpful. They have earned my business the right way, by delivering what I agree too. The drop box was a great feature that I used for a Sunday afternoon drop off for an early AM appointment. I refer people regularly, and will continue to do so. Special thanks to Leo, very courteous and great customer service!
We have been taking our vehicles to Thousand Oaks Automotive for a number of years now. Even though we moved to New Braunfels 4 years ago, we continue to take our vehicles there because we trust/value their work. Recently, we had an issue with our 2008 Yukon (has 140K+ miles on it). David at TOA took the time to help us understand what was needed and got the Yukon back on the road again for a very reasonable price. We appreciate the work you have done for us over the years and will continue to use Thousand Oaks for future repairs.
I always get treated well at TAA, both personally and from a quality of workmanship perspective. They always provide a thorough estimate before they begin repairs, are honest with me about the time it will take to repair and are very reasonable on cost. The other thing they NEVER do is try to sell me something that I don't need. In fact, they even try to alert me to items that I need to watch for future repair. To tell you how much I appreciate them, I moved out of town and still use them as my primary repair service.
Fair pricing. You can have repairs done cheaper but may find yourself having them done twice. These guys get it right the first time and stand behind their work with a 2 year warranty on repairs. I find them very professional. I don't like other men touching my truck (which I've driven for 27 yrs), but if I must, I choose these guys.
Hands down BEST car experience ever. They totally have my business from here on out. Amazing customer service and extremely friendly employees!
Always good and reliable service.
Excellent customer service feels like family when you walk in
I like this family owned business. They were thoughtful, patient, thorough and reasonably priced. I called around for prices for tuneup on my 2007 Lincoln MKX. The staff was helpful and I will use them again and again and again,. Family atmosphere and honest folks.
I feel very comfortable when I leave my truck in the hands of Thousand Oaks Automotive. I have been taking it there for a long time now and I wouldn't feel more secure leaving it any where else. My truck is very important to me, and it being a 1997 diesel means I need someone I can trust to keep it running. I can rely on Leo and the guys to provide great service. Leo always keeps me informed and updated on the details. I just want to say thank you to the mechanics at Thousand Oaks Automotive for always being upfront and honest about everything. This is how it should be when you spend your hard earned money on something you care about.
Always great work results. Definitely worth the drive across town to get things fix quick and within reasonable price. Leo always takes care of my cars when there is issue that is not to worth dealing with the delearships.
If you want good, honest, knowledgeable mechanics working on your car, go here! Though they are not cheap, by any means, I truly believe that you get what you pay for when it comes to mechanic shops. I had a transmission replaced in three days. I was called promptly with a quote, I was told honestly what was wrong, and I was called as soon as they finished. I am a single female that has been in a couple times to the shop, and they never treated me as a "dumb girl". What other shop will take you to the back to show you exactly what is going on while your car is on the lift?? Good people, I highly recommend them and I will be back myself, though hopefully not any time soon...
Make sure you talk to Leo! He's the best! He'll tell you the good and bad and wont spare any details! He really knows what he's talking about. Over all, one of the best auto shops I've been too, not to mention it's AAA certified, so all work is guaranteed!! This company is truely about customer satisfaction and not about clearing out your wallet. I trust these guys with my car everytime!
Having worked on cars my entire life i usually don't get stumped on what my car needs fixing but when i do i definitely reccomend Thousand Oaks automotive! They take very good care of your car at the most reasonable price! I'll definetly be coming back for all my auto needs!