Kenzo and Tommie are very trustworthy and priced right. I feel well taken care of and know my Toyota Land Cruiser is in good hands when I take it to Japan Auto. Strongly recommend.
I found that Kenzo and his team are among the best, if not the best auto service establishment I have ever dealt with. They are honest, prompt and extremely knowledgable, as well as pleasant and friendly.Having experiences with other service providers, including factory dealerships, I still maintain that Japan Auto is tops !!!
I have been a customer at Japan Auto Repair since 1989. I would not go anywhere else but to Japan Auto Repair. I feel lucky that I found Japan Auto Repair as early as I did. I feel my car is still on the road today precisely because of their expert diagnostic skills and ability to make the repairs on my car in a timely fashion and with very fair pricing. I have always received excellent treatment and my car has been the beneficiary of their excellent automotive skills. Everyone whom I meet who goes to Japan Auto Repair feels the same way about taking their cars there. Everyone knows they have the knowledge, mechanical and electrical competence, all the skills, abilities and they also have the friendly interaction and provide top customer service with their customers. They are truly the best in Marin.
I've been taking my Lexuses here for years. Kenji and crew are always straightforward, honest, and prompt, and they definitely know their way around a Lexus or Toyota. And compared to the dealer, you can't beat the price.
I always unconditionally recommend Japan Auto Repair. I believe they are the best auto repair shop in Marin. All repairs are made on-time and totally correctly. Very importantly, they are always available to us when we are traveling and something "goes weird" in one our autos. We have a friend in the auto repair business!
I have been using Japan Auto for car repairs for about twenty years and would not go elsewhere if it can be helped. They do a great job, are friendly and their prices are more reasonable than the dealers.
If anybody reading this review has ever had the problem of wanting or needing to go to a mechanic and have their car checked, but are either unsure of where to go or have had some nightmarish experience with a sketchy auto repair joint or a mechanic that is trying to fleece you... then... STOP, READ and be INFORMED! Japanese Auto Repair is by far ... BY FAR... and I'm talking hands down... THE BEST EXPERIENCE I have ever had with an auto repair establishment, thanks to a master at his craft; Owner Kenzo Kojima. He is like a doctor for your car.. He's a car doctor..Who has his fingers on the pulse of what ails your vehicle and how it can be made whole once again. Do yourself and your ride a favor and stop by Japan Auto Repair because the doctor (for your vehicle ) is in and will see you now.
Have been a client of Japan Auto Repair for some 25 years, now and have great confidence in their work. Prices are reasonable, everyone from the owner, Kenzo, down is helpful and attentive, and they stand by their work, even beyond reasonable guarantee time. We intend to keep our two Japanese cars under their care for as long as Japan Auto is in business. Strongly recommended.
Happy to know there is an auto mechanic out there who is competent and trustworthy. Been a client for over 10 years and have referred others (who also became loyal customers).
My wife and I have used Japan Auto for all of our auto maintenance and repairs since 1986. I tell friends that I'd trust Kenzo and his crew with my life, because I think that's essentially what one does with their auto repair/maintenance shop. With more room to write, I could describe numerous examples of Kenzo's honesty, friendliness and expert skills, as well as those of his technicians. From time to time, I have considered purchasing a non-Japanese car, but have decided against it, largely because I'd have to find another repair shop. I just hope Japan Auto is around as long (or longer) as I am.
I've been using Japan Auto for servicing three different cars I have owned over the past several years. Not once have I been dissatisfied with the work performed. On one occasion a major 60,000 mile service was done by a Lexus dealership. Shortly thereafter i took the car to Japan Auto where it was discovered that several maintenance items had been overlooked. Subsequently I have only used Japan Auto for all my car repairs and servicing even though I live in the East Bay..
Trustworthy and expert car repair - a rare combination these days!
Been using them for at least 7-8 years and have had nothing but good experiences with them. They do everything from simple oil changes to major repairs. The price is right and the work is fast and thorough.
Very attentive, courteous, fast, and honest! Thank you Kenzo and guys!!
Friendly service, reasonable prices
Kenzo and team are nice, honest and fast. They take care of our Prius, but also our 1989 Land Cruiser. One of the last places that truly understand FJs, we trust them with any maintenance or repair.
Great service with expense kept to a minimum. Same day service saved us!
I have been taking my Hondas to Japan Auto Repair for fifteen years, and I have always gotten amazing service. If you are looking for honest and timely mechanics who excel at what they do, this is the place for you!
I have been taking my 2000 Nissan Pathfinder there for about four years, and I've been very happy with my service. They are great about getting us in quickly, and letting us know what service can wait. I highly recommend them.
Excellent: Kenzo and his competent mechanics have serviced my cars over the last twenty years -- always personable, always reasonable in pricing his work, always does an A+ job, always honest, and never tries to push more work than is needed and never exploits customer fears. Wouldn't take my cars elsewhere.