Very honest and trustworthy shop. Many years ago my Landcruiser had a repair needed that was going to be $7,500 at the dealership. We took it into Japan Auto and they repaired it for $350. That was over 200,000 miles ago and it's still going strong. We just hit 300,000 miles and I contribute much of that to the great service and care at Japan Auto.
I grew up with a Father who was a mechanic, but Dad was/is multi talented, the type of man who could fix a car , almost any broken appliance , rewire the house , fix the plumbing, etc. So I was emediately comfortable when walking into Japan Auto almost too comfortable I found myself almost walking under one of the cars that was up on a lift , and had to remind myself that I wasn't at my Dad's shop and to do so would be in bad form on my part. I felt very well taken care of by Kenzo as well as the other mechanics on duty. When I came back to pick up my car I was barely there 10 seconds when one of the men stopped what he was doing to alert the owner that I was there . Kenzo had given me a rough estimate when I dropped my car off and was only a little over the estimate when I came to pick up , which was totally fine as he took care of everything I had asked about. I felt what I payed was very fair , and I will be back in the future . Thank you so much for taking such good care of my car !
I would recommend Japan Auto to everyone I know the staff is very knowledgeable the prices are competitive and the service work was done on time. And Tommy Austin is the man to see if it wasn't for him that shop would not run as smoothly as it does he's great give him a shout out when you see him
Always nice, helpful, ans fair
Careful and competent service; trustworthy advice re needed options.
Have been taking my vehicles here for the passed five years and have always received great service! The owner is very up front and honest about what should be done with my vehicles. Never feel like I am being up sold for repairs I don't need. Happy to have found this shop!
Good quality service. Took my car here to get the 30,000 mile routine maintenance done. Had my car back by the next day. Thankful to have found a place I can trust!
I bring all my vehicles here anytime there's anything wrong, for diagnosis or repair. They are thorough and they do things the right way so I leave with peace of mind. They're not struggling so they don't try to up-sell you, and are up-front about what your options are. I've shopped around and yes there are some cheaper options, but you get what you pay for. I have no dog in this race, just wanted to support a quality shop by saying so.
I love this shop! I've been going here for a while now and even though I've recently moved to the East Bay I still bring my car here!! The owner is so nice and reasonable and I always trust that my car will be taken care of properly!
Good to see this review
Kenzo and Tommie are very trustworthy and priced right. I feel well taken care of and know my Toyota Land Cruiser is in good hands when I take it to Japan Auto. Strongly recommend.
I found that Kenzo and his team are among the best, if not the best auto service establishment I have ever dealt with. They are honest, prompt and extremely knowledgable, as well as pleasant and friendly.Having experiences with other service providers, including factory dealerships, I still maintain that Japan Auto is tops !!!
I have been a customer at Japan Auto Repair since 1989. I would not go anywhere else but to Japan Auto Repair. I feel lucky that I found Japan Auto Repair as early as I did. I feel my car is still on the road today precisely because of their expert diagnostic skills and ability to make the repairs on my car in a timely fashion and with very fair pricing. I have always received excellent treatment and my car has been the beneficiary of their excellent automotive skills. Everyone whom I meet who goes to Japan Auto Repair feels the same way about taking their cars there. Everyone knows they have the knowledge, mechanical and electrical competence, all the skills, abilities and they also have the friendly interaction and provide top customer service with their customers. They are truly the best in Marin.
I've been taking my Lexuses here for years. Kenji and crew are always straightforward, honest, and prompt, and they definitely know their way around a Lexus or Toyota. And compared to the dealer, you can't beat the price.
I always unconditionally recommend Japan Auto Repair. I believe they are the best auto repair shop in Marin. All repairs are made on-time and totally correctly. Very importantly, they are always available to us when we are traveling and something "goes weird" in one our autos. We have a friend in the auto repair business!
I have been using Japan Auto for car repairs for about twenty years and would not go elsewhere if it can be helped. They do a great job, are friendly and their prices are more reasonable than the dealers.
If anybody reading this review has ever had the problem of wanting or needing to go to a mechanic and have their car checked, but are either unsure of where to go or have had some nightmarish experience with a sketchy auto repair joint or a mechanic that is trying to fleece you... then... STOP, READ and be INFORMED! Japanese Auto Repair is by far ... BY FAR... and I'm talking hands down... THE BEST EXPERIENCE I have ever had with an auto repair establishment, thanks to a master at his craft; Owner Kenzo Kojima. He is like a doctor for your car.. He's a car doctor..Who has his fingers on the pulse of what ails your vehicle and how it can be made whole once again. Do yourself and your ride a favor and stop by Japan Auto Repair because the doctor (for your vehicle ) is in and will see you now.
Have been a client of Japan Auto Repair for some 25 years, now and have great confidence in their work. Prices are reasonable, everyone from the owner, Kenzo, down is helpful and attentive, and they stand by their work, even beyond reasonable guarantee time. We intend to keep our two Japanese cars under their care for as long as Japan Auto is in business. Strongly recommended.
Happy to know there is an auto mechanic out there who is competent and trustworthy. Been a client for over 10 years and have referred others (who also became loyal customers).