Awesome experience and customer service. The staff here never haggled or gave me the runaround. They gave me the best rates promptly versus me having to shop around. All the used vehicles I tested were clean and fully detailed to include free Carfax reports (no accidents on any vehicle I drove). Harry was my salesman, he truly took care of my interests. He suggested ideas that only helped me out in the end. He basically gave me his computer and printer while I polished up the insurance and banking information. All the managers were respectful and happy to help. I went in on a busy Saturday and they had free food, drinks, and popcorn. The dealership was clean and my family was so impressed. At the end they put my contract on a 60 inch touch screen (privately of course) and nothing was hidden (completely confident and transparent..I like that)!
I came to Lucas Chrysler Dodge Jeep Ram on 7/25/19. I worked with Frank Dudley, who is a sales manager. First off, the dealership is extremely hospitable and clean. Automotive antiques decorate the walls, which makes you feel like you stepped back in time. The staff are extremely friendly, helpful, and knowledgeable about the vehicles. I purchased a Ram 1500, and could not be happier. The pricing, financing, and no headache or pressure atmosphere was unbeatable. I travelled from 40 miles away, just to give them my business. I would personally refer my closest family member to Frank, and any of the other staff. Professional and family oriented, cannot ask for anything else from a car dealer.
Thanks for taking care of our kids Kimberly and Zach you guys are awesome and love the military people thanks again
Nice place. Nice people. Nice cars.
Always great service and friendly staff.
Great experience here at Lucas! Buying a new car can be stressful, it is not one of my favorite things to do. I recently totaled my Dodge Durango RT after only a year and a half. My insurance company has been great but my rental car allowance was expiring quickly. I met with Richard Levine and he showed me several vehicles i was looking for. He zero'd in quickly on my needs and concerns and picked a Grand Cherokee for me that was a perfect fit. I was concerned at first with the V6 Model Altitude trim package as I was accustomed to driving the V8. Both Richard and Frank from Finance convinced me to take the V6 for a test ride overnight to get a better feel for it. I returned that same evening requesting the V8. They both reacted quickly and found me a V8 Limited trim package. The next day I was set with financing and contacted by Richard stating I was "ready to go". Upon seeing the trim package I was not happy with that particular vehicle. I expressed my concerns to them and once again, they showed me a V6 Altitude with the black out trim and told me to take it our for a drive. When I returned from the test drive, I was sold, but asked if i could purchase the Velvet Red vehicle directly off the showroom floor. Within and hour, they had the car brought back for service and cleaning and I was in my new car before the end of the day. Needless to say, I was a pretty fussy customer but it never stopped either of them from providing excellent customer service all the way through delivery and beyond. If you are in the market for a new Chevy or Dodge, please do not hesitate, go see Richard Levine and Frank and they will take great care of you!
They have good stats that can help you with problems to your vehicle.
Great customer service
Parts Dept..well ran Dept, had to special order a part for my girlfriend, very easy came quickly , good service
Frank Dudley is the man!!
Great service department.
Very friendly and helpful
I purchased a 2019 Jeep Grand Cherokee-Upland Presidents Day 2019. From start to finish a very smooth transaction. I started with using USAA car buying service, and Lucas had the best offers. Communication was straight forward and timely. Test drive was offered with no hassles. Rich L was my salesman and he was awesome to deal with. I even reached out to him via texts on his day off and he got right back to me. Another highlight. No real slimy upsell. We reviewed some of the dealer options, I selected a hitch and floor mats...no pushing of stuff like wheel insurance-extended warranties, etc. Very low key atmosphere-nice. The showroom is great. Lots of Jeep/Dodge models on the floor, plus if you dig a little more there is a Ferrari, Ford GT40, and a 50th Anniversary Corvette tucked away. As a car guy, it was very cool seeing this on a dealer floor. All beautiful machines, and I think it speaks to the ownerships' love of cars. So bottom, great experience, my first Jeep( I think I'm hooked for life), Rich L. was a great salesman and the process was smooth. One tip, check the Lucas FB page for deals. Since I bought on Presidents day I get free oil changes and tire rotations for life. Good stuff
These people are awesome! No BS, quick and easy to deal with. Highly recommend them if you're looking for a great deal on a car.
Frank Dudley was the best!
All went well, efficient service!
Friendly and quick. Mike always has service with a smile !!!
The service staff was prompt, helpful and efficient. They were very knowledgeable as I witnessed their dealings with other service customers. The environment felt trustworthy unlike some other service providers that I've been to.
The employees and the service are always excellent. I would not take my vehicle anywhere but Lucas for service,